Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@meditrina.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@meditrina.com.au and send your item to:

Meditrina Beverages
816 Kidman Way, Tharbogang NSW 2680, Australia

Shipping returns

To return your product, you should mail your product using a trackable shipping service to

Meditrina Beverages
816 Kidman Way, Tharbogang NSW 2680, Australia

You will be responsible for paying for your own trackable shipping costs for returning your item. Trackable shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, always use a trackable shipping service and consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@meditrina.com.au for questions related to refunds and returns.

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        WARNING:

        NSW – No alcohol can be sold or supplied to anyone under 18. It’s against the law.

        VIC – Under 18 No supply. It is against the law: for a licensee to sell liquor to under 18s (penalty exceeds $19,000) for any person to supply liquor to under 18s (penalty exceeds $19,000) for under 18s to purchase, receive, possess or consumer liquor (penalty exceeds $800)

        QLD – It is an offence to sell or supply liquor to a minor.

        WA – Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

        SA – It’s against the law to sell or supply alcohol to people under 18.

        TAS – Under the Liquor Licensing Act 1990 it is an offence: for liquor to be delivered to a person under the age of 18 years (penalty: fine not exceeding 20 penalty units) for a person under the age of 18 years to purchase liquor (penalty: fine not exceeding 10 penalty units)

        ACT – It is an offence to supply alcohol to a person under the age of 18 years. Penalties apply.

        NT – A person must not serve or supply liquor to a child. Family Wine Group supports the Responsible Service of Alcohol.

        Liquor Licence Number: LIQW880014501

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